Your support team closes the same 5 tickets every day. Let an AI agent close them.
We build custom AI systems for B2B SaaS companies of 10-200 employees: AI agents that close 60-70% of repetitive tickets, self-serve onboarding, internal copilots for your team. Specific scope, shipped in weeks.
We work with B2B SaaS companies of 10-200 employees doing $1M-$50M ARR.
of support tickets closed without touching a human after deploying our AI agent
from first call to something running in production
fixed price per project — no monthly retainer
Four leaks draining your most expensive team's hours.
Support answers the same 5 questions 100 times a day
Reset password, where's my invoice, how do I change plan, integration X is broken. If they're in your docs, your human agents shouldn't be answering them. An AI agent trained on your product and your tone closes 60-70% without touching a human.
Onboarding new clients burns Customer Success hours
Each new account eats 4-6h of CS for tour, setup, integrations, first week. At 50 clients/month it stops scaling. Self-serve onboarding with contextual guides, in-app copilots and human handoff only when needed.
Data scattered across HubSpot, Stripe, Intercom, Snowflake, Linear
Knowing why a client canceled or why MRR moved requires opening 5 dashboards and crossing mentally. We build an internal copilot that answers 'what happened with account X' using all your systems, not one at a time.
Internal reporting (MRR, churn, NPS, expansion) is fragmented
Each function looks at their metric in their tool. Leadership doesn't have a unified real-time view. We build consolidated dashboards mixing revenue, product, customer and support. Without a new BI tool.
Bracap built an internal copilot that found 27% of clients unprofitable.
Bracap is a B2B company with CRM, billing and internal tools scattered. We built a copilot that crosses all those systems in real time and tells leadership which accounts are draining margin, which are at risk of churn, and where hours are leaking. The most visible metric: they discovered 27% of their client book was unprofitable.
Custom solutions, specific to B2B SaaS.
AI support agent closing 60-70% of repetitive tickets
Trained on your docs, your product, your tone. Lives in Intercom/Zendesk/HelpScout. Escalates to a human only when needed. Learns from every new interaction.
Self-serve automated onboarding
When the client signs, they get access, initial integration, first config. The first questions are handled by an in-app copilot. Your CS only gets involved when they add real value.
Internal copilots for your team
An agent that answers 'what happened with account X' or 'give me Q3 churn by segment' querying HubSpot, Stripe, Snowflake, Intercom in one go. Your team stops switching tools.
Sync between CRM, billing, support and analytics
If HubSpot says 'plan upgrade', Stripe charges it, Intercom marks them as customer, and Snowflake updates the revenue table. No manual scripts or Zapier spaghetti.
Three steps. Straight to the point.
20-min audit
Walk us through your stack: CRM, billing, support, data warehouse, observability. We tell you what's mature for automation and what isn't.
Specific proposal
Fixed price, delivery date, list of what we will NOT build. No ambiguity.
Shipped in 2-6 weeks
Weekly milestones. Code in your monorepo, infra in your cloud, observability in your Datadog/Grafana. From day one.
20 min, no commitment. We tell you what to automate first.
Walk us through how your SaaS operates. We come out of the call with a prioritized list, an estimate of hours saved or tickets deflected, and a clear yes or no on whether we can help.
What SaaS companies usually ask us.
Do you replace our support team?+
No. We reduce the repetitive workload so your team focuses on conversations that add real value (saves, expansion, edge cases). Humans stay, they just work on what matters.
Does it work with our stack (Intercom/Zendesk/HelpScout/HubSpot/Stripe)?+
Yes. We build on top of what you already use. No migration forced.
How much does it cost?+
$3,000-$25,000 fixed price per project. After the audit we give you the exact number.
How long until it's live?+
2-6 weeks for first production version. We work in weekly milestones.
What about sensitive customer data (SOC2, GDPR)?+
Your data lives in your infra. Your code, your DB, your keys. We comply with your SOC2/ISO/GDPR audits — the infrastructure is the one you already have.
Do you use Claude, GPT or open-source models?+
Whatever the case needs. We use Anthropic Claude, OpenAI, and open-source (Llama, Mistral) depending on the latency, cost and accuracy you need.